Essay Patient Centeredness Measurement Tools and Data...

Patient Centeredness: Measurement Tools and Data Analysis What is a patient centered care? People have subjective views what a quality, patient-focused care might be, but certainly it can be summarized into two main aspects of care affecting the healthcare challenge: the overuse and underuse of services. According to some estimates, thousands of Americans die annually because they were not provided proper care. These patients would often be treated for symptoms and not serious, underlying problems resulting in increase in medical costs and unnecessary testing. Like underuse, the overuse of services contributes up to 30% of the national healthcare costs in the United States. Both of these problems can lead to thousands of deaths. In†¦show more content†¦The patient has a history of frequently visiting the emergency room (ER), changing primary care physicians, seeking new medications and inappropriately utilizing the local emergency management services (sometimes on a weekly basis). Typically, during the ER visits the patient would undergo numerous diagnostic testing. Majority of the time, the results do not show any serious conditions. She would be given new prescriptions that may serve the same purpose, and be just as effective, as the medicines she already has. How to Combat Underuse and Overuse of Healthcare Services? Ways to improve quality in patient care include, but are not limited to, active patient involvement in treatment, patient accountability, utilizing the medical technologies, conducting surveys, utilize prevention measures, and investment in patient education. Without proper patient education about their health conditions and various methods of treatment, the patients may decide not to follow doctor recommendations. Sometimes patients are diagnosed and simply prescribed medicines without being told what the home care regimen should be. Further, provider-patient relationship suffers if there is a gap in communication. Patients might receive detailed information about their treatment, but may fail to report symptoms that could impact the overall treatment approach. For example, physicianShow MoreRelatedRoot Cause Analysis And Rca1597 Words   |  7 PagesA. Root Cause Analysis or RCA Root Cause analysis is an effective tool used both reactively, to investigate an adverse event that already has occurred, and proactively, to analyze and improve processes and systems before they break down. Roost cause analysis helps dissolve the problem, not just the symptoms. In health care, it is important to analyze the root cause because: (1) deficiencies and weaknesses in the system can lead to human errors (2) evidence shows that in organizations with highRead MorePreventing Errors, Training And Track And Reduce Risks1567 Words   |  7 Pagesrisks to patient were low with a score of 14.55/40 and 80/129. The preventive measures to reduce infection for handwashing was 30/30 and steps to prevent ventilator problem was 11.67/20. Communication in order to prevent medication errors was 35/35. The hospital has a Never Events policy, in the event of errors or adverse event the hospital takes responsibility to apologize to patient, report to external agency, perform a root cause a nalysis and wave all. Management and planning tools are usedRead MoreOrganizational Leadership And Team Development3459 Words   |  14 Pagesother hospitals or chains. Bear Valley Community Hospital provides emergency room services, has eleven acute beds and a skilled nursing facility. Bear Valley Community Hospital accepts a wide variety of insurances and sees all ages and types of patients. The Family Health Center has a variety of specialty providers, as well as family practice. They have doctors with specialties in internal medicine, family practice, obstetrics/gynecology, pain control and chiropractic services (Family Health CenterRead MoreHow Iso Is A System Of International Standards1483 Words   |  6 Pagesfacets of the industry today. Starting in the manufacturing arena to add standardization to units and measurements as products move from one country to another in different stages of production, ISO ensures that dimensions are the same no matter what country the product is manufactured in. This key concept interested me because I work under ISO 9001:2008 standards daily. Our processes, patient care, and performance improvements measured by the ISO standards have become ingrained in my organization’sRead MorePat Family Centered Care6395 Words   |  26 PagesPatient and Family Centered Care Kimberley Masterson WGU0713 Stacy Stratton-Mentor Practice Setting Wellington Regional Medical Center is located in Wellington, Florida. It is a 233-bed, acute-care hospital, owned by a subsidiary of Universal Health Services, Inc., a highly respected, healthcare management organization. Wellington Regional Medical Center is owned and operated by a subsidiary of Universal Health Services, Inc.(UHS), a King of Prussia, PA-based company, that is one of the largestRead MoreDorothea Orem Nursing Theory Essay3510 Words   |  15 Pageswith getting their patients safely back home. This challenge begins with admission to the hospital. Nurses have less time to get patients to a state of well-being. Hospital stays are much shorter. Reimbursement for hospitals is based on the quality of care patients receive while in their care. Patient outcomes can be determined by the quality of care patients receive while in the hospital. The Self-Care Deficit Nursing Theory can be applied to improve the well-being of patients. This paper will analyzeRead MoreAdvancing E ffective Communicationcommunication, Cultural Competence, and Patient- and Family-Centered Care Quality Safety Equity53293 Words   |  214 PagesAdvancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care A Roadmap for Hospitals Quality Safety Equity A Roadmap for Hospitals Project Staff Amy Wilson-Stronks, M.P.P., Project Director, Health Disparities, Division of Quality Measurement and Research, The Joint Commission. Paul Schyve, M.D., Senior Vice President, The Joint Commission Christina L. Cordero, Ph.D., M.P.H., Associate Project Director, Division of Standards and Survey Methods, The JointRead MoreMedicare Policy Analysis447966 Words   |  1792 PagesDisparities Subtitle C—Miscellaneous Improvements TITLE III—PROMOTING PRIMARY CARE, MENTAL HEALTH SERVICES, AND COORDINATED CARE TITLE IV—QUALITY Subtitle A—Comparative Effectiveness Research Subtitle B—Nursing Home Transparency Subtitle C—Quality Measurements Subtitle D—Physician Payments Sunshine Provision Subtitle E—Public Reporting on Health Care-Associated Infections TITLE V—MEDICARE GRADUATE MEDICAL EDUCATION TITLE VI—PROGRAM INTEGRITY †¢HR 3962 IH VerDate Nov 24 2008 12:56 Oct 30, 2009 Read MoreDeveloping Management Skills404131 Words   |  1617 Pagestheir products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed in initial caps or all caps. Library of Congress Cataloging-in-Publication Data Whetten, David A. (David Allred) Developing management skills /David A. Whetten, Kim S. Cameron.—8th ed. p. cm. Includes bibliographical references and index. ISBN 978-0-13-612100-8 1. Management—-Study and teaching. 2. Management—Problems, exercises

Compensation and Benefits Plan Analysis - 1373 Words

reserves the right to resell the materials at some point in the future. Since the research materials are provided to you by human beings, and may be based on numerous sources, it is strongly recommended that you conduct independent research to verify that all information is complete and accurate before referencing the material. This reminder does not contain all of the terms and conditions that govern your purchase Compensation and Benefits Plan Analysis The competitive business environment determines companies to focus on developing strategies intended to improve their position on the market. This objective is reached with the help of employees and their performance. In other words, it is important to improve employees performance in order to benefit from an improved position o the market of these companies. The performance improvements are significantly influenced by the motivational strategies developed by these companies. The motivational strategies developed by most companies refer to financial motivation, but also to other types of compensation and benefits that can stimulate employees work improvements (McNamara, 2010). Such compensation and benefits usually refer to bonuses, paid vacations, public acknowledgement of results, paid subscriptions to health and fitness clubs, training programs intended to improve employees skills, and others. There are numerous types of compensation and benefits that can be addressed, but the motivational strategy must developShow MoreRelatedCompensation Of Memorial Hospital Savannah1075 Words   |  5 PagesCompensation Packages- Memorial Hospital Savannah HR is the one responsible of the development of the organization compensation system and of the development of the pay structures, programs and policies.an effective compensation system will be focused on compelling with the law, cost-effectiveness, provide equity in all aspects and enhancement of the organization (Flynn, 2015). Compensation packages can include bonuses, benefits like health insurance, retirement benefits, paid time off, and professionalRead MoreStrategic Compensation: Excellence and Plain Mediocrity1694 Words   |  7 PagesThere is a clear business case for strategic compensation. Well managed rethinking of performance management, rewards and benefits leads to better business results, stronger capability, higher staff retention levels, heightened motivation and employee satisfaction. The success stories of organizations leading the field in strategic compensation prove that how employees are motivated, rewarded, recognized, fulfilled and challenged to perform better is a key differentiator between excellence and plainRead MoreCompensation Plan For Marriott, Inc.1585 Words   |  7 PagesMarriott Compensation Outline Assessing the current compensation plan to establish if it is suitable for Marriott, Inc. The present compensation plan of Marriott, Inc. aims at drawing and maintaining the best human resources possible. The plan serves numerous reasons for Marriott, Inc. Compensation plan for executives is a result through a committee and mainly depend on an extended term in fair compensation. Ensuring that the executives makes the decision that correlates with the objectives ofRead MoreFinancial, Procedural, And Legal Constraints Regarding Medtronic s Compensation And Benefits Package880 Words   |  4 PagesThe case analysis will examine potential financial, procedural, and legal constraints regarding Medtronic’s compensation and benefits package. The potential recommendations to change the current benefits package of the company to address the needed changes to meet the needs of the employees. The proposed financial analysis will address the organizations fund to support each employee based on their needs. Furthermore, examine the element of the benefit and compensation per e mployee to show quantitativeRead MoreEmployee Benefit Plan Development : Employee Benefits Essay1508 Words   |  7 PagesEmployee Benefit Plan Development â€Å"Understanding your employee’s perspective can go a long way towards increasing productivity and happiness† – Kathryn Minshew, founder of The Muse. In today’s highly competitive and robust job market, benefit programs have become an integral aspect of an employer’s total compensation package. In fact, an employer’s total benefit package plays just an important role in attracting and retaining talent for organizations as monetary compensation, according to a recentRead MoreCoca-Cola and Pepsi Pension1013 Words   |  5 Pages Abstract In this paper I will cover the comparative analysis case study of the pension plans offered by the Coca-Cola Company and PepsiCo, Inc. I will compare the pension plans of both of these entities and indicate the types of plans they offer as well as the funded status of each at2009 year end. Furthermore, I will calculate the relevant rates that were used by Coca-Cola and PepsiCo in computingRead MoreRidoran Manufactoring1389 Words   |  6 PagesRiordan Manufacturing Compensation Plan Team B- Diana Barris, Nicole Bell, Jacqueline Chaney, Shawnda Davis, Hadeel Raouf, Kelly Tyler HRM/324 Annette Clark-Davis February 11, 2013 Riordan Manufacturing Compensation Plan Riordan Manufacturing is a worldwide plastics manufacturer that is headquartered in San Jose, California. Their organization has over 500 employees and prides themselves on providing their customers with high quality merchandise to satisfy their plastics needs. TheyRead MoreConsiderations for Compensation and Benefits1442 Words   |  6 PagesConsiderations for Compensation and Benefits Abstract Compensation is one of the most important considerations perspective employees will make prior to accepting a job offer. For this reason, another performance of Human Resource (HR) professionals is the compensation analysis. The focus of the analyst in this position is to use strategy in formulating compensation and benefits packages that are attractive and conducive to maintaining talented employees (Editorial Board, 2011). As another criticalRead MoreEmployee Benefits - Health Care Compliance Risks1667 Words   |  7 PagesEmployee Benefits - Health Care Compliance Risks At the end of 2014, PYB has 87 full-time and 28 part-time workers. With recent company success, PYB will continue to hire new employees to accommodate for higher production. However, with the passing of the Affordable Care Act in 2010, PYB is currently not in health care compliance by not providing â€Å"adequate health care coverage to their employees. † Since PYB has 50 or more full time employees, they are required to provide minimal coverage or payRead MoreThe Key Functional Areas Of Human Resource Management1096 Words   |  5 Pagesfunctional areas of human resource management are analysis and design of work, recruitment and selection, training and development, performance management, compensation and benefits, employee relations, personnel policies, employee data and information systems, compliance with laws, and support for strategy. The first functional area of human resource management is analysis and design of work. The responsibility in HRM includes job analysis. â€Å"Job analysis is the process of studying and collecting information

Media s Influence On The Youth Of America - 1454 Words

Media in the United States has a prominent role on the youth of America. A majority of children and young adults have access to internet, television, radio, newspapers, and video games practically any time they want. The violence in media, along with the availability of media are increasing, however the most predominant form of media for children is video games. Because of this, many are concerned with the effects on the youth. The violence in video games is a cause for aggressive emotions, thoughts, and behaviors in the youth of America. Media is defined as the main means for mass communication. Video games, television, radios, newspapers, and the internet are included in this category. Video games, defined by Oxford Dictionaries, are†¦show more content†¦The virtual world can be an introduction to violence that might one day translate into the real world. One reason violence is easily translated to the real world is because of the social learning theory. The social learning theory claims â€Å"behavior is learned through imitation of attractive, rewarded models† (Sherry, p. 412). Video games have a powerful effect on players due to the high attention levels of players and the fact that players can actively identify with the characters on the screen. Players are also directly rewarded for the violence that is committed virtually. This reward mechanism could possibly transfer to violence committed in the outside world. Along with the social learning theory, researchers explain the effects of violent video games using the general arousal model. This model explains â€Å"arousal is a heightened, nonspecific drive state† (Sherry, p. 412). Because of this, the arousal from media will heighten the response of an individual. In terms of video games, the violence that is experienced in a game will provide the necessary arousal to heighten aggressive responses. Several studies have discussed the neo-associative networks or priming mechanism as an explanation for the effects of media on aggression. The priming effects theory of media influence claims that cues from violent content may lead to aggression or hostility because of the priming of semantically related informational nodes (Berkowitz Rogers, p. 80). The priming effects theory

Crawford In Judith Smart And Kim Humphery - Myassignmenthelp.Com

Question: Discuss About The Crawford In Judith Smart And Kim Humphery? Answer: Introduction The creation of commercial contracts starts with the identification a commercial opportunity, then followed by the identification of the parties. From there, the process of negotiation begins. Sometimes the law of contract may seem to suggest that the process of offer and acceptance happen consequently. However, commercial contract sometimes takes a long time in the negotiations. If parties do not get into an agreement, that leave the negotiation and focus on finding other opportunities. This paper will be an exploration of instances where failure in the negotiation results leaves the parties wondering whether there was a deal or there was no dea. Mary thinks that the quote she sent and her engagement in the negotiation process needed compensation. Contract law calls some doctrines when identifying that the parties have objectively shown their consent to form a contract. In this regard, one of the doctrines is known as the concept of offer and acceptance. In general, a formal agreement must have an offer, and the offer must be followed by an acceptance.[1] In addition to that, the promises would need a consideration among other requirements to become a legal binding agreement.[2] Each of these elements has a guiding rule. For instance, a successful offer must be made by the offeror, and communicated to the offeree.[3] The offeror must also be clear with a manifested intention to be bound. On the side of the offeree, he or she should accept the offer, and the acceptance should be unconditional. Also, the offeree must communicate the acceptance to the offeree, and demonstrate the intention to be bound. An agreement should also have a consideration, this one is the element of the bargain. It is the item of value that moves from on e party to the other. Before parties enter to an agreement, they may choose to first negotiate. It is a fundamental rule in contract law that mere negotiations do not make binding obligation.[4] Rather, parties must show their intention to be bound by the agreement. An inquire means to seek clarification and it is neither an offer nor an acceptance.[5] Sometimes, however, during the negotiation, the intention of parties becomes clearer indicating an intention to be bound.[6] For instance, where parties sign preliminary negotiations or one party makes comments like we have a deal. In such cases, the court weighs the competing interests. In this, where the negotiations were full of offers and counter offers, the courts objective method will signify an absence of a contract. That is, the clearer the intention, and the completeness of the negotiations, the higher the chances of concluding that there was an agreement. Similarly stated in Australian Broadcasting Corporation v XIVth Commonwealth Games Ltd, [1988 ] that the more the gaps, the lower the chances that parties intended to be immediately bound by their negotiations.[7] Application A high-profile case that this paper would look is the highlights of Masters v Cameron [1954].[8] This case arose from a document containing the parties terms. It was a question whether the document was a binding contract or it was merely an agreement to negotiate terms which were to be part of the contractual terms. In deciding the issue, the High Court stated that since the wording of the clause suggested that that there remaining more step towards completing the document to become enforceable, the document terms were not binding on the parties. The price quote could not amount to a binding contract. Even though there are inquiries from customers that can amount to a binding agreement, the inquiry from Lenna very much fitted to be an opening to a negotiation. Even though a demonstration of assent to agree is an offer instead of preliminary negotiations, the terms must be so definite that the other party just needs to respond with an "yes." It is more of the objective approach whether a reasonable man would see Linna's enquiry as an offer, not whether the offeror has a thought of making a contract. Compare this between this case and Stellard Pty Ltd v North Queensland Fuel Pty Ltd [2015] buyer who made a verbal purchase offer for $1.6m, and gave the conditions within the offer. The offeree (seller's agent) replied with instructions for signing the contract. The emailed contract comprised of the price, the deposit amount, settlement date and other conditions. The buyer confirmed, though the negotiations continued with the buye r requesting an immediate acceptance of an offer which the seller accepted. However, the buyer continued to pledge on further amendments of the contract. In the meantime, the seller found another buyer. The court found that the seller was bound by the agreement with the first buyer. By all these analysis, Marys claim that the enquiry quote was a binding contract would fail in the court. This question is a matter of a dispute to substantial performance. Intentional or unintentional failure to comply with all the terms will result in a breach. For a substantial performance, the exact performance should not deviate exceedingly from what that party promised to offer or fulfil the contract.[9] Besides, a substantial performance must provide the corresponding benefits as those agreed in the contract. If there is omissions, variances, or errors in performance, a party providing non-substantial performance would not receive a full contract price. The actual cost is usually the amount of the contract less the amount for the uncompleted obligations.[10] In general, when it comes to the issue of performance, courts usually handle such cases depending with the matter. The court tries to examine all of the facts regarding each particular situation. Where the performance is substantial, and the other party is denying it, the court is likely to order a full pay. A land mark case of this nature is Hoenig v Isaacs [1952].[11] The claimant contracted the defendant for a decoration and furnishing project. The claimant was to work on the project for 750. The defendant gave 400, but he declined to pay the balance of 350 due to defects that the claimant left on the wardrobe and bookcase estimated to cost 55 for correction. The court awarded the claimant the contract price less the cost that the defendant would undergo for corrections. Compare the difference, with a case where the performance is fully defective in Bolton v Mahadeva [1972][12] The claimant was hired to fit central heating system, in the defendant's home for 560. The defendant was not satisfied with the work and hence he refused to pay. The cost of repairing the defects amounted to 174. The court dismissed the claimant's claim for the payments there was no material performance. By analysis, if Lianne goes to court, the court will allow to pay for the price of the actual services provided. If the actual price of the requested service was reduced from $10,000 to $9,500, this calculates 95% of the actual price. Therefore, Lianne may argue to get the standard price of the service provided, and pay 95% of that price. Legal rules governing advertising do not apply only to one method of advertising, but they encompass all context as well. For example, in Australia as well as any other part of the world, the laws regulate any advertisement be it oral, written, visual presentations, numbers, audio effects, music or anything they contain. In any advertisement, there are essentially three key players. These are the advertisers, the consumers, and the intermediaries.[13] This interrelationship usually brings about legal issues that attract the intervention of the privacy laws, consumer protection laws, and trademark infringement laws. However, the same demands need to strike a balance between the legal remedies to these legal issues and the advancement in competition within the online environment. These legal remedies should encourage free zone for businesses competition where there is the promotion of brands, products, and services. On the part of trademarks, the work of the law is to promote the fair use of these marks. At the same time, the increased deceptive and misleading practices in advertisements attracts consumer protection laws. Online advertisements can hurt customers by deceiving and luring them into non-welfare-maximizing contracts.[14] In every state, the courts and other government authorities work to oversee the administration of the standard consumer protection principles regarding advertising. In overall, advertising practice aims to present an exhibition of upright conduct, improve dependability and assurance, ensure responsibility concerning children affairs, and to promote freedom of speech within marketing and communications arena. The Australian Consumer Law (ACL) is the main statute in Australia that oversee customer protection in businesses. The law applies uniformly to all businesses within the Australia. ACL protects the expectations of the customers in the way business conduct themselves. On the other hand, businesses do have their obligations as far as they operate within Australia. Firstly, it is a requirement from the act that products and services that are accessible for purchase by consumers have the coverage of statutory consumer guarantees.[15] These customer guarantees include the suppliers right to sell the goods. The customer must guarantee that the goods are matching their description. Also, such goods must be of acceptable quality. All the goods should be fitting for any the drive that the consumer discloses to the supplier.[16] On the part of repairs and spare parts, the customer should guarantee that they are reasonably available. The customer should also guarantee that the services given by the business are provided with reasonable skills and care.[17] Besides, customer should guarantee the completeness of the service within a reasonable. On the part of the businesses, ACL prohibits certain conducts. The act prohibits against all actions of misleading or deception.[18] This provision prohibits all unlawful conducts that communicate misleading or deceptive statements. It also demands that businesses should provide relevant information to the customer.[19] ACL also prohibits unconscionable conducts. According to the act, a court can take an action against the business after identifying that a certain conduct is unconscionable conduct. The ACL also stretches to prohibit business terms that are unfair terms to the consumers. A court has the power to declare a certain term unfair depending with its interpretation.[20] The act also prohibits unfair practices in business such as bait advertising. While creating advertisements, business owners should also have a background of the principles of contract law regarding advertisements.[21] For instance, advertisements on magazines, newspapers, or posted ads on websites are not offers but rather invitations to treat as far as they a heading offer for sale[22]. An application of this concept was in the case Partridge v Crittenden [1968][23]. Mr Partridge was allegedly arrested for selling a wild bird. He had placed an advertisement on a magazine. The court reasoned that it was the action was not an offer but an invitation to treat. However, sometimes the language of an advertisement can make it look like an offer. At such situations, if a customer accepts the offer, a binding agreement would be formed as in Carlill v Carbolic Smoke Ball Company [1893][24]. The defendants had placed an advertisement for am medicinal smoke ball. The advertisement alleged that the item can prevent influenza. It alos stated that the defendant would pay 100 to anyone who would contract influenza having used the smoke balls. The claimant used the smoke ball, contracted influenza and then sued for damages. The court affirmed that the advertisement was an offer and the defendant was liable for damages. Regarding advertisements, ACL The ACL prohibits various advertisement practices. Some of these are bait advertising, and misleading advertisements. The law prohibits businesses from offering prizes or gifts with a plan of withholding (section 32). Bait advertising is a practice where a business advertises goods a price knowing well that the products wont be available for that price. The issue of privacy is another thing that demands government intervention. Indeed, the demand for internet and information technology is growing, and hence the need to protect users data and information. This principle should remain one of the crucial objective that online businesses should strive to adhere to. Internet is about the exchange of data either for spreading it or gathering it. One of the primary reason behind people's inclination to advertisements is its customer target approach. However, these targeted ads require collecting personal data and information hence raising privacy concerns. In the process of using these ads and advertisements to the targeted customers, it is a fact that the same ads collect customers personal data and information, thus leading to privacy worries. Take for example the DoubleClick Inc 2001 privacy litigation.[25] The plaintiff alleged that using website cookies violated a number of federal laws. The court found that it is true that the claime d cookies attached to users hard drives were gathering some users' data. While the court did find that DoubleClick Inc used cookies to collect information, there was no access to users information. However, the court also emphasized on seeking the users consent. The issue of unsolicited commercial e-mails is another problem with consumers.[26] While numerous states have allowed spamming, their regulation instructs senders to give users choices for opting not to get future emails.[27] Other laws prohibit sending of deceiving spams or false return address. When it comes to trademark issues, Trademark dilution happens through using someone's trademark in a way that diminishes the distinguishing quality of that mark without the owner's authorization.[28] Trademark infringement happens when someone uses of other's trademarks or service marks without their authority when competing or when selling related goods or services.[29] In this regard, it is well clear that trademark laws can accomplish their ultimate mission which is to protect the original owners and accord them their recognition for their work, which is so hard to achieve without government intervention. References Beatty, Jeffrey F, Susan S Samuelson and Dean Bredeson, Business Law and The Legal Environment (South-Western Cengage Learning, 6th ed, 2013) Mann, Richard A, Barry S Roberts and Len Young Smith, Smith Roberson's Business Law (South-Western Cengage Learning, 15th ed, 2012) Hough, Tracey and Kathrin Ku?hnel-Fitchen, Optimize Contract Law (Taylor Francis, 2016) Clarkson, Kenneth W et al, Business Law. Text and Cases (Cengage Learning, 13th ed, 2015) Marsden, Gregory J. and George J. Siedel, "The Duty To Negotiate In Good Faith: Are BATNA Strategies Legal?" (2017) 14(1) Berkeley Business Law Journal https://scholarship.law.berkeley.edu/bblj/vol14/iss1/4/ Monaghan, Nicola and Christopher Monaghan, Beginning Contract Law (Routledge, 1st ed, 2013) Elias, Stephen and Richard Stim, Trademark (10th ed, 2013) Miller, Roger .L, Business Law Today, Comprehensive (Cengage Learning, 11th ed, 2016) Schwabach, Aaron, Internet And The Law: Technology, Society, And Compromises 2Nd Ed (ABC-CLIO, 2nd ed, 2014) McKendrick, Ewan, Contract Law (Oxford University Press, 1st ed, 2012) Crawford, Robert, Judith Smart and Kim Humphery, Consumer Australia (Cambridge Scholars, 1st ed, 2010) Diamond, Shari Seidman and Jerre B Swann, Trademark And Deceptive Advertising Surveys (American Bar Association, Section of Intellectual Property Law, 2012) Bolton v Mahadeva [1972] 1 WLR 1009 Court of Appeal. Teachers Ins. and Annuity Ass'n v. Tribune Co., 670 F. Supp. 491 (S.D.N.Y. 1987). Australian Broadcasting Corporation v XIVth Commonwealth Games Ltd, [1988] 18 NSWLR 540 Stellard Pty Ltd v North Queensland Fuel Pty Ltd [2015] QSC 119 Masters v Cameron [1954] 91 CLR 353 In re DoubleClick Inc. Privacy Litigation, 154 F. Supp. 2d 497 (S.D.N.Y. 2001). Partridge v Crittenden [1968] 1 WLR 1204 Carlill v Carbolic Smoke Ball Company [1892] EWCA Civ 1 Competition and Consumer Act 2010